Job Details

About Appleton & Associates, Inc.:

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Join our team at Appleton & Associates, Inc., a leading provider of innovative solutions in the Customer Service Industry. We take pride in delivering top-notch products and services to our clients, and our customer service team is at the heart of it all. We're on the lookout for passionate individuals to join our remote customer service team and be a part of our continued success.

Job Description:

As a Work From Home Customer Service Representative, you'll be the voice of Appleton & Associates, Inc., providing exceptional support to our valued customers. Your role will involve resolving inquiries, ensuring customer satisfaction, and having the flexibility to create your own work schedule.

Key Responsibilities:

- Deliver outstanding customer support via phone, email, chat, and more.

- Solve customer inquiries and escalate complex cases when necessary.

- Develop expertise in our products and services to assist customers effectively.

- Maintain accurate records of customer interactions in our CRM system.

- Provide basic technical support and troubleshooting guidance.

- Educate customers on product features, benefits, and usage.

- Collaborate with your team to ensure a seamless customer experience.

- Adhere to company policies, procedures, and quality standards.

- Enjoy the freedom to create your own work schedule.

Qualifications:

- High school diploma or equivalent; some college education preferred.

- Previous customer service experience is a plus.

- Strong communication and problem-solving skills.

- Ability to work independently in a remote setting.

- Proficiency with computer systems and software applications.

- Familiarity with CRM systems is advantageous.

- A passion for helping others and a customer-centric mindset.

- Reliable high-speed internet access and a suitable home office setup.

Benefits:

- Competitive compensation as a 1099 Contractor (Hourly + Incentives)

- Flexibility to create your own work schedule.

- Comprehensive training program for your success.

- Opportunities for professional growth and development.

USA Applicants

Remote working/work at home options are available for this role.