Job Details
Emergency Services Dispatcher 1 (PCN-Multi)
2024-05-08 State of Alaska Juneau,AK
Description:
The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.
Minimum Qualifications
Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
AND
The ability to type at a net speed of 30 words per minute with no more than three errors per minute.
OR
Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience may substitute for up to 18 months of non-specific work experience.
Special Note:
Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified.
Shift work may be required.
A background investigation will be required upon initial employment.
This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.
Additional Required Information
COVER LETTER
A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
ADDITIONAL INFORMATION:
You must create an account with the National Testing Network (NTN) for the Emergency Communications Exam. Applicants who are successful through the interview phase will be provided an invitation and payment voucher to complete the Emergency Communications Exam.
Specific positions in this job class may require incumbents to be Emergency Medical, Police, or Fire Dispatch certified.
Shift work may be required.
This position requires use of the Alaska Public Safety Information Network (APSIN), which means a background investigation including fingerprinting will be conducted per 13 AAC 68.215.
This position requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.
The Alaska State Troopers North Operations Center offers full testing services for the position of Emergency Services Dispatcher 1 through the National Testing Network (NTN). To register with NTN and schedule a test, go to , select 'Choose/Find Jobs', then select Emergency Communications / Alaska and sign up for Alaska State Troopers Emergency Services Dispatcher 1. When you visit the website complete the NTN registration process and schedule your test.
Test results must demonstrate typing ability of 30 wpm or greater. Test results will be accessible to the hiring manager upon completion of the test. Applicants who are successful through the interview phase will be provided an invitation and payment voucher to complete the Emergency Communications Exam.
APSINPlease be aware - this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.
BACKGROUND CHECK
This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-###-#### or (907) ###-#### in Juneau or TTY: Alaska Relay 711 or 1-800-###-#### or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
CONTACT NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-###-#### (toll free) or (907) ###-#### if you are located in the Juneau area. Requests for information may also be emailed to ...@alaska.gov.
For applicant password assistance please visit:
Contact Information
For specific information in reference to the position please contact the hiring manager:
Erika Bishop
Statewide Dispatch Program Coordinator
Phone: 907-###-####
Fax: 907-###-####
Email: ...@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance BenefitsThe following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
See for additional information
Paid Leave & Other Benefits
01
Are you able to work any shift assigned to you? This may include overnight, weekends, and holidays. These shifts may be assigned on short notice.
02
Describe any work experience you have that dealt with shifting priorities or multiple interruptions.
03
Describe any experience answering phones with multiple incoming lines.
04
Describe your experience working in high-stress, high-volume situations.
05
Are you able to type more than 30 words per minute? What is your most recent tested typing speed?
Required Question
Salary: $27.41 Hourly
Location : Fairbanks, AK
Job Type: Full Time
Job Number: 44957
Department: Public Safety
Division: Alaska State Troopers
Opening Date: 04/05/2024
Closing Date: 6/4/2024 5:00 PM Alaska
Division: Alaska State Troopers
Position Open To: Alaska Residents Only
Bargaining Unit: General Government
Range: 15
Job Description
This position is open to Alaskan Residents only.
Please check our residency definition to determine if youqualify.
WHAT YOU WILL BE DOING:
You will be providing support for field enforcement units of the Department of Public Safety at the Alaska State Troopers North Operations Center. You will be answering emergency and non-emergency phone calls and dispatching units to calls for service via the radio.
OUR ORGANIZATION, MISSION, AND CULTURE:
The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. As an Emergency Services Dispatcher, you will be instrumental in ensuring this mission is met by providing direct support for law enforcement activities. As a member of the dispatch center's team, you will contribute to a positive working environment based on transparent communication, teamwork, continuing education, accountability, and integrity.
THE BENEFITS OF JOINING OUR TEAM:
n this position, you will gain training and experience as part of an exceptional team of dispatchers in helping the public and assisting State Troopers. Emergency Services Dispatchers serve as the first point of contact in emergency situations and are the lifeline for many citizens around the State of Alaska and State Troopers in the field. You will be provided training opportunities to help you grow and develop your skills.
THE WORKING CONDITIONS YOU CAN EXPECT:
The Emergency Services Dispatcher 1 position is based in Fairbanks and located at 1979 Peger Road in a secure facility. The work environment is fast-paced - we answer more than 135,000 calls per year. Each day is dynamic with the opportunity to interact with people from many different backgrounds and provide life-saving assistance in many challenging situations. You will be part of a team of dispatchers who truly are the heart of the telecommunications services provided by the Department of Public Safety.
WHO WE ARE LOOKING FOR:
To be successful in the position a candidate will need to possess the ability to:
- Applicants with the ability to produce consistently high-quality work in an environment with numerous interruptions and rapidly shifting priorities
- Applicants with the ability to work with confidential and sensitive information
- Applicants who are willing to work shift-work, weekends, holidays, and overtime
- Applicants with the ability to operate multiple telephone lines
- Applicants with exceptional critical thinking skills
The Department of Public Safety strives to preserve the peace, enforce the law, prevent and detect crime, and protect life and property. All positions support or carry out the Department's mission. If our mission interests you and this position embodies your strengths, please consider joining our team.
Minimum Qualifications
Two years of work experience. This experience must include six months of experience that entails clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
AND
The ability to type at a net speed of 30 words per minute with no more than three errors per minute.
OR
Any combination of education from an accredited college (three semester hours or four quarter hours equal one month of experience), vocational education (150 hours equal one month of experience), and/or work experience may substitute for up to 18 months of non-specific work experience.
Special Note:
Specific positions in this job class may require incumbents to be Emergency Medical Certified, Emergency Police Certified, or Emergency Fire Dispatch Certified.
Shift work may be required.
A background investigation will be required upon initial employment.
This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.
Additional Required Information
COVER LETTER
A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.
ADDITIONAL INFORMATION:
You must create an account with the National Testing Network (NTN) for the Emergency Communications Exam. Applicants who are successful through the interview phase will be provided an invitation and payment voucher to complete the Emergency Communications Exam.
Specific positions in this job class may require incumbents to be Emergency Medical, Police, or Fire Dispatch certified.
Shift work may be required.
This position requires use of the Alaska Public Safety Information Network (APSIN), which means a background investigation including fingerprinting will be conducted per 13 AAC 68.215.
This position requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.
The Alaska State Troopers North Operations Center offers full testing services for the position of Emergency Services Dispatcher 1 through the National Testing Network (NTN). To register with NTN and schedule a test, go to , select 'Choose/Find Jobs', then select Emergency Communications / Alaska and sign up for Alaska State Troopers Emergency Services Dispatcher 1. When you visit the website complete the NTN registration process and schedule your test.
Test results must demonstrate typing ability of 30 wpm or greater. Test results will be accessible to the hiring manager upon completion of the test. Applicants who are successful through the interview phase will be provided an invitation and payment voucher to complete the Emergency Communications Exam.
APSINPlease be aware - this position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.
BACKGROUND CHECK
This position requires the incumbent to submit to a fingerprint based criminal history background check. Due to the sensitive nature of this position, and required access to APSIN, an applicant with criminal convictions will not move forward in the selection process.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-###-#### or (907) ###-#### in Juneau or TTY: Alaska Relay 711 or 1-800-###-#### or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
CONTACT NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-###-#### (toll free) or (907) ###-#### if you are located in the Juneau area. Requests for information may also be emailed to ...@alaska.gov.
For applicant password assistance please visit:
Contact Information
For specific information in reference to the position please contact the hiring manager:
Erika Bishop
Statewide Dispatch Program Coordinator
Phone: 907-###-####
Fax: 907-###-####
Email: ...@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
Optional Insurance Benefits
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
- Personal leave with an accrual rate increase based on time served
- Eleven paid holidays a year
01
Are you able to work any shift assigned to you? This may include overnight, weekends, and holidays. These shifts may be assigned on short notice.
02
Describe any work experience you have that dealt with shifting priorities or multiple interruptions.
03
Describe any experience answering phones with multiple incoming lines.
04
Describe your experience working in high-stress, high-volume situations.
05
Are you able to type more than 30 words per minute? What is your most recent tested typing speed?
Required Question